1. Delivery area
We deliver to factories, workshops and project sites nationwide. Remote areas, islands and hard-to-reach sites may need extra time and cost, which we tell you in the quotation beforehand.
2. Delivery methods
- Direct delivery by company vehicle around 204/21 Thong Nhat, Go Vap Ward, Ho Chi Minh City, Vietnam and nearby areas.
- Delivery through a carrier or courier for other provinces and cities.
- Collection by the customer from our warehouse or office by appointment.
3. Expected lead time
- Items in stock: usually 1–3 working days after the order is confirmed (and any agreed advance payment is received).
- Made-to-order or imported items: as stated in the quotation, depending on the manufacturer.
- These times exclude Sundays, public holidays and force majeure such as natural disasters, epidemics or policy changes. If a delay occurs, we inform the customer proactively.
4. Delivery cost
Delivery cost (if any) is stated in the quotation or order confirmation, depending on weight, size and destination. It does not change after confirmation unless the customer changes the destination or delivery request.
5. Checking and receiving goods
- On receipt, check the packaging, type, part number, quantity and outward condition in front of the delivery person.
- If you find differences, damage or missing items, make a record (with photos) with the delivery person and notify us the same day.
- Once the customer or an authorised person signs for the goods without objection, the goods are considered delivered in the right type, quantity and outward condition. Technical faults that arise later are handled under the warranty and returns policy.
Ownership and risk pass to the customer at delivery and signing, unless the contract says otherwise.
6. Contact
To track an order or change a delivery schedule, contact 0939005959 or [email protected].