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General trading conditions

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These conditions apply to all transactions between ATEC Co., Ltd. (“we”) and customers using atec.com.vn. By sending a quote request or placing an order, the customer confirms that they have read, understood and accepted these conditions and the related policies.

1. Transaction process

  1. Choose equipment. Search by part number or product group and add items to the quote list.
  2. Send a quote request. Enter your contact details, quantities and project notes.
  3. Receive a quotation. Our sales team replies with unit prices, tax, delivery cost, lead time and validity period.
  4. Confirm the order. A transaction is formed only when the customer confirms in writing (email, purchase order or contract) and we confirm in return.
  5. Delivery, payment and invoicing follow Delivery and Payment methods.

A quote request on the website is not a purchase order and creates no obligation to buy or sell until both parties confirm as in step 4.

2. Our rights and obligations

  • Supply goods of the type, quantity, quality and origin quoted and confirmed.
  • Publish truthful information about goods, prices and trading conditions.
  • Deliver on time, issue valid invoices and documents, and provide warranty in line with our policy.
  • Decline or cancel a transaction if the information supplied is inaccurate, the goods can no longer be supplied, or there are signs of a legal violation; where money has been received, we refund it as agreed.
  • Protect customers’ personal data under the Privacy Policy.

3. Customer’s rights and obligations

  • To receive full and accurate information about goods, prices, payment, delivery and returns before deciding to buy.
  • To provide accurate contact, invoicing and delivery details, and to be responsible for them.
  • To inspect goods on receipt and pay in full and on time as agreed.
  • To select, install and use equipment according to the manufacturer’s instructions and safety rules.
  • Not to use the website for unlawful acts, to disrupt the system, or to infringe the rights of others.

4. Complaints and dispute resolution

  1. Receipt. Send complaints to [email protected] or call 0939005959 (opening hours: Monday – Saturday, 8:00 – 17:30), with the order number, a description and any photos or documents.
  2. Response. We acknowledge the complaint and tell you how we will handle it as soon as possible, normally within 3 working days.
  3. Negotiation. Both parties first try to settle by negotiation and mediation in a cooperative spirit.
  4. Competent authorities. If no agreement is reached, the dispute is settled under Vietnamese law before the competent court, or through a consumer protection organisation for transactions with consumers.

5. Changes to these conditions

We may update these conditions when the law or our business changes. New content takes effect when published on the website; the update date is shown at the top of the page. Orders already confirmed continue under the conditions agreed at the time.

  • Law on E-commerce No. 122/2025/QH15 and Decree No. 248/2026/ND-CP.
  • Law on Protection of Consumers’ Rights No. 19/2023/QH15.
  • Law on Personal Data Protection No. 91/2025/QH15 and Decree No. 356/2025/ND-CP.
  • Law on Electronic Transactions No. 20/2023/QH15.
  • Civil Code 2015, Commercial Law 2005 and other related legislation.
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