1. Warranty
Period. The warranty period of each product is shown in the “Warranty” row on the product page, in the quotation, contract or warranty card, counted from the delivery date. If these documents differ, the confirmed quotation or contract prevails.
Warranty conditions.
- The product is within the warranty period and its manufacturer’s seal, serial number or identifier is intact.
- The fault comes from the manufacturer or from materials under normal use.
- Proof of purchase (invoice, delivery note) or order details are available.
Not covered.
- Expired warranty, or torn, missing or altered seals and serial numbers.
- Incorrect installation, wiring or settings; overload, wrong voltage or use outside the technical specification.
- Damage from lightning, grid surges, water, chemicals, insects, impact or natural disasters.
- Unauthorised disassembly, repair or tampering.
- Normal wear of consumable parts.
Warranty procedure.
- Contact 0939005959 or [email protected] with the part number, order number and a description of the fault (photos or video if possible).
- We guide you through initial checks and arrange to receive the product.
- The product is inspected, repaired or replaced. Processing time depends on the equipment and the manufacturer’s policy; we give an expected time when we receive it.
- Shipping cost is borne by the party responsible for the fault: manufacturer faults by us; misuse or installation faults by the customer.
2. Returns and exchanges
Eligible cases.
- Wrong type, part number or quantity compared with the confirmed order.
- Goods damaged or dented in transit (with a record made on receipt).
- Goods with a manufacturer fault on arrival, confirmed on inspection.
Time limit and conditions. Notify us within 7 working days of receipt. Goods must be in original condition with all accessories, packaging and documents, and not installed or used (except where a fault only appears during installation).
Not eligible.
- Made-to-order or custom items (cable cut to length, enclosures made to special sizes, equipment pre-set to the customer’s parameters).
- Goods that have been installed, used or damaged by the customer.
- Goods ordered by mistake or cancelled after being specially ordered from the manufacturer.
After a return. We exchange for an equivalent product or refund under Payment methods. Shipping cost is borne by the party at fault.
3. Consumer rights
For transactions with consumers, the above applies together with the Law on Protection of Consumers’ Rights. Where the law is more favourable to the consumer, the law applies.